Returns & Refund Policy

30-Day Money Back Guarantee

We want you to love your Astra Lifts gear. If you’re not completely satisfied with your purchase, you may request a refund, store credit, or replacement within 30 days of purchase.

Return Policy

Because each shirt is made to order, we encourage you to review our Size Guide before purchasing. If there’s ever an issue with your order — whether it’s sizing, quality, or something unexpected — please reach out to us. We’ll do everything we can to make sure you’re happy with your purchase.

We accept returns only for defective, damaged, or incorrect items, or if the order was lost in transit.

Refund Eligibility

  • Item arrived damaged or defective (photo proof required)
  • Incorrect item received
  • Order lost in transit
  • Other issues affecting product quality or usability

How to Request a Return or Refund

Contact us at support@astralifts.com within 30 days of purchase with:

  • Your order number
  • A description of the issue
  • Clear photos showing the defect or damage (if applicable)

We’ll review your request and respond within 48 hours (Monday–Friday).

Refund & Replacement Options

  • Full refund to your original payment method
  • Store credit for the same value
  • Replacement item at no additional cost

Partial Refunds

If only part of your order is affected, we may issue a partial refund for the specific items impacted.

Shipping Costs

Eligible refunds include the full product price and any shipping costs originally paid.

Processing Time

Refunds are typically processed within 5–7 business days after approval, but your bank or payment provider may take additional time to post the funds.

Lost or Missing Orders

If your order hasn’t arrived within the expected timeframe:

  • Check the tracking number sent to your email
  • Contact your local post office — they may be holding it
  • Ask neighbors in case it was delivered to the wrong address

If your order is still missing, contact us with your order number and tracking details so we can help locate it. If an incorrect address was provided, you will be responsible for any additional shipping costs.

Need Help?

Email us at support@astralifts.com for any return or refund inquiries. We’re here to help.